Unique Roles within CyberHoot

There are five distinct roles within the CyberHoot platform. These roles are mutually exclusive, being assigned one role does not automatically grant permissions of another. For example, a Manager is not automatically a User, and an Administrator is not automatically a Manager. Each role must be created and managed independently, including deletions.

1. Users

• These accounts are assigned to individuals who receive security training content.

• They do not have access to administrative or reporting functions.

2. Managers

• These accounts receive compliance reports for all Users recursively beneath them in the organizational structure.

• Managers of other Managers are included in the reporting hierarchy.

3. HR Contacts

• These accounts are designated to receive HR escalation notifications.

• Specifically, they receive notification which is triggered for Users who remain non-compliant after prior reminders.

4. Client Administrator

• These accounts have full administrative control within a single client account.

• They can manage Users, Managers, and HR Contacts, as well as configure client-specific settings.

5. MSP Super Administrator

• These accounts have comprehensive administrative control across all client accounts within the MSP’s domain.

• Capabilities include:

  • Switching between all client accounts

  • Editing MSP-wide settings

  • Performing all actions available to a Client Administrator